Terms & Conditions

Antica Salumeria Gambardella is an online store that meets the existing legislation on e-commerce. 

For every order placed Antica Salumeria Gambardella will issue an invoice, sent by email as of the art. 14 DPR 445/00 and dl 52/2004. The data provided by the customer when making an order will be included in the invoice. 
No changes will be possible after the invoice has been issued. The order is confirmed by Antica Salumeria Gambardella by email, using the email address provided by the customer. The confirmation email will contain all of purchases made by the customer, who must verify it is correct and communicate any corrections that must be made. 
By placing an order on the Antica Salumeria Gambardella website the customer claims to have read the terms and conditions of sale, the payment method and the proposal of the purchase process. With reference to art.  3 and 4 Legislative Degree 185/89 the customer will receive, via email, all the information about the seller which the customer must keep along with the acceptance email. 

Information and conditions for returns: 

  • The products must be substantially intact
  • The right to return is reserved only for individual customers, thereby excluding purchase made by retailers or those who in any way purchase for resale to third parties
  • The shipping costs will be charged to the customer
  • on the arrival of the stock, the goods will be examined to assess any damage or tampering (the perfect condition of the stock is an essential condition for the right to return), so we recommend the utmost care when preparing the package, for example using the original packaging.
  • to exercise this right the customer must notify us within 10 days of receiving the goods. And return the goods within 15 days.

Procedure for returning goods:

Send an email to info@anticasalumeriagambardella.it containing the declaration of exercising the right to return and indicating the following information requested: 
  • order numer and date of order
  • Identify which products must be returned ( using there article code)
  • Customer bank details (IBAN)
You must then wait for a notification from our customer service authorizing the return.
Once you have received this notification the goods must be returned within 15 days, to the address below:

ANTICA SALUMERIA GAMBARDELLA
Corso Italia 38
80067 Sorrento (Napoli) - Italy

Refund times

Antica Salumeria Gambardella is committed to refunding customers within 14 working days of receiving the goods by crediting the customers with the value of the goods as indicated on the invoice. This amount will not include shipping costs, this is in accordance with art. 5, paragraph 6 of Legislative Decree n. 185 of 22/05/1999

Information and complaints

For shipments that may arrive damaged, after notifying us of the incident, the customer can expect a free replacement. For any clarifications or complaints, Antica Salumeria Gambardella can be contacted on this number: +39 333 1240313 or via email : info@anticasalumeriagambardella.it (Monday - Friday from 09.30-18.30)